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HCEB Passenger Services Group - Quarterly Meeting

The Passenger Services Group has one, simple objective, to consider on their own initiative, or by the direction of the HCEB, any issue in connection with Heathrow Airport that would improve the passenger experience, and to report their conclusions and recommendations to HCEB. 

The group do this in three ways;

  • Monitoring the procedures and facilities available to passengers and to make recommendations for their improvement to Heathrow Airport.

  • Using quarterly meetings to receive briefings and opinions from Heathrow Airport stakeholders and internal (Heathrow) and external experts and use the outcomes and insights to make recommendations to the HCEB and the airport.

  • Providing a passenger perspective on airport developments, particularly at the design stage.

The Passenger Services Group comprises of between 6 – 8 independent members who cover a broad range of airport passengers (the Chair is drawn from this part of the membership) along with a representative from each of the following organisations Which magazine, ABTA, the GTMC and the Airline Operators Committee.

This meeting is open to members of the Passenger Services Group. If you would like to send the chair of the PSG a message, please email it to

Earlier Event: 17 October
Residents' Forum
Later Event: 23 January
HCEB's Question Time